CONSUMER DIRECTED COORDINATOR

About Health Force
We are a family owned and locally operated full service home health care agency serving the residents of Western New York. We assist clients in maintaining their daily living and provide companionship to those in need.
Health Force has been making quality patient care its priority since 1985. Our aides, companions and nurses provide home care service with care, compassion and a genuine desire to make a difference in the lives of their patients. We believe an essential part of providing the highest levels of quality care to our clients is maintaining the best team to serve them. Our employees become a part of our client's lives and we take that seriously. We practice 360 degrees of caring, which means we care for our clients, care for our employees and care for our community.

Position Summary:

The Consumer Directed Coordinator is responsible for the day to day management of the Consumer Directed clients.  Takes referrals, coordinates completion of hiring documents with the consumer/designated representative, conducts Consumer Directed Personal Assistant (CDPA) orientations, completes data entry for the consumer, monitors their schedule to ensure it is within authorized level, reviews timesheets, tracks supervision/evaluation of CDPA and tracks current employment status of CDPA.

Qualifications:

• High school graduate or equivalency.
• Two (2) years office experience, telemarketing or scheduling. Previous scheduling or homecare coordination experience preferred.  Previous Human Resource experience preferred.
• Must possess excellent organizational, interpersonal, telephone, documentation and communication skills.
• Must possess competent computer skills, with windows-based experience required.  Willing/able to be trained on software package used by Agency.
• Must possess the disposition and personality to work harmoniously with a wide variety of people and all levels of staff, and interact with other members of the team.

Working Environment / Physical and Personal Requirements:

• Able to read, write and communicate in English.
• Must be able to complete all physical demands of the job, which may include, but not be limited to: the ability to lift up to 20 pounds, prolonged periods of sitting and intermittent physical activity such as occasional requirement to stand, bend, stoop, kneel, pull, climb, reach, lift and perform repetitive movements of the upper extremities including frequent writing and typing.  Must be able to read normal typewritten print and have corrected vision and hearing within normal range.  Has manual dexterity with normal range of motion of all extremities.  
• Must have ability to operate a computer and/or a tablet PC.
• May be requested to work weekends, holidays, and variable hours based on needs of the department.
• Must be able to work independently setting own priorities based upon Supervisor’s approved goals with minimum supervision. 
• Must be able to work in a fast paced environment.
• Frequent travel within Erie and Niagara, with occasional travel to WNY counties.